Thank you for choosing to shop with us! We want to provide you with all the information you need to ensure a smooth and hassle-free shopping experience. Below are the details regarding our shipping policy.

Shipping Times

Orders are processed and shipped within 1–5 business days from order confirmation. Delivery times vary by destination:

• Italy: Typically 2–15 business days

• Europe: Typically 2–15 business days

• Other Countries: Delivery times may vary, but generally range from 7–15 business days

Shipping Costs

Shipping costs are calculated based on the weight and destination of your order. During checkout, you will be able to view the total shipping cost before finalizing your purchase.

We also offer free shipping on orders above a certain threshold (please check our current promotions for details).

Carriers

We partner with trusted carriers to ensure safe and timely delivery, including:

• DHL

• UPS

• SDA

• Poste Italiane

The carrier selected will depend on the destination and the shipping method chosen at checkout.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track your shipment directly on the carrier's website using the provided code.

Shipping Address

Please ensure that you provide a complete and accurate shipping address. Incorrect or incomplete addresses may result in delivery delays or additional charges. We are not responsible for delays caused by incorrect address information.

Failed Delivery Attempts

If the carrier is unable to deliver your package on the first attempt, they will usually make additional delivery attempts. If delivery continues to fail, the package may be returned to us.

If you experience any issues with delivery, please contact us as soon as possible so we can resolve the situation.

Returns and Shipping Issues

If you encounter any problems with your order — such as damaged packages, missing items, or delayed shipments — please contact us immediately at:

📧 Email: novalix756@gmail.com

We are here to assist you and resolve any issues promptly.

Contact Us

If you have any further questions about shipping, please don't hesitate to reach out. We're happy to help!

📧 Email: info@novalix.eu

📞 Phone: +39 392 509 6512

📍 Address: Via Roma, 126, 95014 San Giovanni (CT), Italy