Refund policy

Last Updated: September 21, 2025

14-Day Return Policy

Our 14-day return policy allows you to request a return within 14 days of receiving your item.

To be eligible for a return, the item must be:

In the same condition as when you received it
Unworn and unused
With all tags attached
In its original packaging
Accompanied by a receipt or proof of purchase

How to Initiate a Return

To start a return, please contact us at:

📧 info@novalix.eu

Returns must be shipped to the following address:

Novalix Shop
Via Roma, 126
95014 San Giovanni (CT)
Italy

If your return is accepted, we will provide you with detailed instructions on how and where to send your package.

Please note: Items sent back to us without a prior return request will not be accepted.

🔔 Return shipping costs are the responsibility of the customer, unless otherwise stated or in cases of defective or incorrect products.

For any questions regarding returns, feel free to contact us at any time at info@novalix.eu.

Damages and Issues

We kindly ask you to inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong product.

We will evaluate the issue promptly and do our best to resolve it as quickly and effectively as possible.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

Perishable goods (e.g., food, flowers, or plants)
Custom or personalized products
Personal care products (e.g., cosmetics or hygiene items)
Hazardous materials, flammable liquids, or gases

We also do not accept returns for sale items or gift cards.

If you have any questions about a specific product, please contact us before purchasing.

Exchanges

The fastest way to get a different item is to return the product you received. Once your return is accepted, you can make a separate purchase for the new item.

14-Day Cooling-Off Period (European Union)

In addition to our commercial return policy, if your order is shipped within the European Union, you have the legal right to cancel or return your order within 14 days, for any reason and without providing justification.

The same return conditions apply: